Legal notices

Privacy Policy

Consent to the processing of personal data pursuant to the GDPR - EU Regulation 2016/679. The collection of personal data and its processing will take place in compliance with the provisions of the GDPR - EU Regulation 2016/679. The data entered on the request or booking form will be used by Happy Bike only to answer questions or reservations. The data will not be disclosed to third parties.

Terms of sales

Clause n ° 1: Object The general terms of sales described below detail the rights and obligations of Happy Bike and its customer in the context of the sale of goods on the happy-bike.it website. Any sales service carried out by the company Happy Bike therefore implies the unconditional acceptance by the purchaser of these general terms of sale. Clause n ° 2: Price The prices of the goods sold are those in effect on the day the order is placed. They are denominated in euros and calculated including VAT. Transport costs must be added on the day of the order. The price of transport varies depending on the distance from the delivery address. Happy Bike grants itself the right to change its prices at any time. However, Happy Bike undertakes to invoice the ordered goods at the prices indicated at the time of order registration. Clause n ° 3: Payment terms Orders must be paid by credit card, paypal or bank transfer. Note: with the use of PayPal, a 6% surcharge will be recalculated on the entire invoice. The order is accepted only after receiving the payment. Clause n ° 4: Cancellation of the order Happy Bike has the right to cancel an order at any time and without a specific reason. In this case, the full amount of the order will be refunded. The cancellation of the order cannot give rise to the buyer's profit in the attribution of damages. Clause n ° 5: Right of withdrawal and refund Items sold on our site are never refunded. If you no longer want the goods, you can return them within 14 days of accepting the order. All transport costs will be borne by the buyer. Based on the conditions of the item and its packaging, the seller will evaluate an amount that will be granted in the form of a voucher that can be used during the fiscal year in the Happy Bike shop in Riva del Garda. Clause n ° 6: Warranty Happy Bike is not responsible for the warranty of the goods. If a warranty is to be applied, the buyer should contact the manufacturer. It will be the Manufacturer who will evaluate the warranty conditions according to the conditions of the goods. Clause n ° 7: Delivery and shipping times In case of non-payment, the goods will not be shipped. Delivery is made by delivering the goods directly to the buyer in our Happy Bike store in Riva del Garda or at the address indicated by the buyer in the order form. The delivery time indicated when registering the order is given as an indication only and is in no way guaranteed. Consequently, any reasonable delay in the delivery of the products may not lead to the purchaser being granted compensation for damages or the cancellation of the order. The transport risk is entirely borne by the buyer. In case of missing or damaged goods during transport, the buyer must make all necessary reservations on the order form upon receipt of the goods. This complaint must be communicated to Happy Bike by e-mail within 24 hours. Happy Bike is not responsible for the deterioration, partial or total loss of the items and packaging of the purchased items. Clause n ° 8: Jurisdiction Any dispute relating to the interpretation and execution of these general conditions of sale is subject to Italian law. In the absence of an amicable resolution, the dispute between the parties must be resolved at the competent court under Italian jurisdiction in the province of Trento (Italy).

General rental conditions

The general rental conditions and rental contract will be sent by email.

General Conditions

1.The renter declares to collect the bicycle and all the rented material in perfect operating and maintenance condition. Any deficiencies or damage found on delivery must be reported to the Happy Bike staff. 2.The use of the bicycle presupposes the physical fitness and the technical expertise of those who intend to lead it. Therefore, the renter declare that the user is equipped with adequate capacity and appropriate competence to conduct a muscle or electric bicycle, without placing any reserve. 3.The bicycle is to be used exclusively as a means of transport. It is forbidden to transfer it in use to other subjects, participate in any competition and use for commercial activities. 4. The renter is responsible for the assigned bicycles, identified by a number or color, from the time of pick-up to re-delivery. The bicycle must be returned during the times indicated in this contract, in the same place where it was chartered. The bicycle is considered returned only if returned directly to Happy Bike. Parking the bicycles in front of Happy Bike during closing time does not count as a return. Failure to return the bicycles before the shop closing time, will be charged € 10 per bicycle every 30 minutes delay. Failure to return the bicycle without notice will be considered theft and will therefore be reported to the Judicial Authority. If the bicycle is not returned due to theft or abandonment, the cost of the bicycle will be charged according to the table of this contract. 5. The recovery of the bicycle is only possible on a paved road and will be charged € 50 + € 1 per Km per bicycle. 6. The theft, replacement or tampering of bicycle components will be reported to the Judicial Authority for having caused danger to the safety of others and the costs for restoring the components will be charged as on the table of this contract + maintenance costs. 7. The renter is responsible for damage caused to the bicycle and equipment during the rental period, assuming the burden of paying the sum necessary for the original restoration of the bicycle on the basis of the table shown in this contract. The use of City Bikes (normal and electric) on dirt paths such as the Strada Ponale is prohibited, and and will be fined €100. 8. In the event of theft or loss of the bicycle and its accessories, the user and/or the renter is obliged to report to the Competent Authority within 24 hours, assuming the responsibility to compensate Happy Bike on the basis of the table shown in this contract. 9. Happy Bike is exempt from liability for damages caused to themselves, to third parties and things during the use of the vehicle, and from unforeseeable or unavoidable events. No compensation can be requested at Happy Bike. 10. Happy Bike can check users during the use of bicycles and can ask for an anticipate return if the conditions of improper use of the vehicle is detected, an no refund will be done. Happy Bike may refuse to hire to people in a state of inebriation or under the influence of drugs (pursuant to Articles 186-187 of the Highway Code) and for other reasons at the unquestionable judgment of Happy Bike itself. 11. The user must comply with all national road regulations when using the bicycle, including laws prohibiting the use under the influence of alcohol or other narcotic substances, or the use of earphones or a mobile phone while pedaling. The user is entirely and personally responsible for the payment of any infringement of the Italian road regulations, including the costs deriving from the sequestration and subsequent recovery of the bicycle. The responsible user will also be charged for the days that the bicycle is not available. 12. The user accepts the following conditions: A. The obligation to wear a protective helmet when using the bicycle. B. MTB bicycles are rented without lights. C. It is prohibited to modify the bicycle without the authorization of Happy Bike. D. It is prohibited to transport passengers and/or animals on the bicycle, unless it is a specific seat and/or basket certified and approved by Happy Bike. E. Transporting animals in trailers and strollers owned by Happy Bike is prohibited and will be fined €100. F. Prohibition on transporting weights exceeding 10 Kg on the rear rack without authorization from Happy Bike. In case of use by minors: by signing this contract, the renter becomes the legal guardian of the minor user, accepting all the responsibilities specified in this contract and in the Civil Code and authorizes the minor user to use the bicycle in the conditions specified by this regulation, made exception for paragraph 12-D. I renter, accept and agree that this agreement is effective and binding on my heirs, close relatives, executors, directors and representatives, in the event of my incapacity or death. Risk assumption extends to and for people not listed in this contract and who take advantage of the rental service offered by Happy Bike, for which I sign and I assume all responsibilities, and that I inform about the contents of this. What is not mentioned in this regulation, the relationship between the parties (contractors) is governed by the Italian Civil Code. In case of lack of agreement between the parties (contractors), any dispute must be resolved at the competent court under Italian jurisdiction in the province of Trento.

Booking Conditions.

The reservation will be confirmed only after payment of the entire fee and confirmation by Happy Bike by email.

Cancellations and Refunds

1.Cancellations will be considered valid only after confirmation by email by Happy Bike. 2. Refunds will be returned within 21 days from the date of confirmation of the cancellation. 3. Happy Bike reserves the right to cancel a reservation and only in that case will be refunded the full amount paid. 4. There are no reimbursements in case the requirements of paragraph 2 of the General Conditions are missing. 5. There are no refunds in case of cancellations due to illness or injury. If the communication occurs at least 24 hours before the start of the rental, a postponement of the rental date will be agreed based on the availability of the booked bikes. The agreed date can no longer be changed by the renter. 6. Happy Bike assumes no responsibility for cancellations of reservations due to weather conditions that do not meet the renter's needs. 7.In the event of adverse weather conditions that do not allow cycling, a postponement of the rental date will be agreed based on the availability of the booked bikes. Weather forecasts of any kind are not taken into consideration. 8. The following table shows the refund conditions in case of cancellation by the renter:
Cancellation received before 7 days (168 hours) from the start of the rental 100% Refund of payment, excluding bank charges
Cancellation received within 7 days (168 hours) and 2 days (48 hours) from the start of the rental 50% Refund of payment, excluding bank charges
Cancellation received within 2 days (48 hours) from the start of the rental 0% Refund of payment